Nondiscrimination Notice and Language Assistance Services

Milford Regional Medical Center is committed to providing all of our patients with equal access to our high quality services and care. Milford Regional complies with applicable Federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, national origin, age, disability, or sex.

Milford Regional provides free aids and services to people with disabilities to communicate effectively with us, including:

• 24/7 access to in-person American sign language interpreters or remote video American sign language interpretation services

• Auxiliary aids including signature guides, full page magnifiers, magnifying glass with lights, braille/speak back phone, large print and braille version of the Health Care Proxy, and sound amplifiers. These auxiliary aids are available upon request by contacting the manager of Interpreter Services or the clinical nursing supervisor.

Milford Regional provides free language services to people whose primary language is not English, including:

• 24/7 remote video language interpretation to ensure support for over 100 languages spoken by our patient population.
• Information written in other languages

If you believe that we have failed to provide these services or discriminated based on race, color, national origin, age, disability or sex, we encourage you to file a grievance with:

Patient Relations
UMass Memorial Health — Milford Regional Medical Center
14 Prospect Street
Milford, MA 01757
1-508-422-2648
Email:patientrelations@milreg.org

We will make every effort to resolve your concern promptly. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance our Patient Relations/Service Excellence Coordinator Kellie is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201; 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services