Inpatient Healthcare Team

Your physicians and nurses will work together to provide direct medical care for you during your stay at the Medical Center. Depending on your condition and your length of stay with us, you may encounter a number of healthcare providers who will attend to your needs.

Here is a list and description of different types of providers you may meet while you are a patient at the Medical Center. 


hospitalist speaking with patient in hospital

The hospitalist program was developed at Milford Regional several years ago to provide the best possible care for our patients during their hospitalization.

A hospitalist is an internal medicine physician whose role is to provide medical care to patients from admission to discharge from the hospital. Since primary care physicians see patients in their office during the day, they may not be readily available to evaluate patients admitted to the hospital. There is always a hospitalist in the hospital 24 hours a day to provide an evaluation, urgently, if needed.

Since the hospitalists work in the emergency department and on the patient floors, they are available to admit you and attend to your medical needs as quickly as possible. This may include conducting examinations, making diagnoses, ordering tests, consulting specialists, prescribing medication and developing a care plan for when you are discharged from the hospital.

The hospitalist will communicate with your primary care physician to obtain your medical history, continually update your progress and to discuss discharge plans. The hospitalist will provide a detailed report to your primary care physician about your stay at the hospital. After you return home, your primary care physician will continue your care. Read more about our hospitalist program.

Intensivists & Specialists

If you are admitted to the Intensive Care Unit, you will be taken care of by an intensivist. Intensivists are physicians who are specially trained to care for critically ill patients.  All of our intensivists are board certified in critical care.

If you require specialized care during your hospitalization, a specialist will be asked to participate in your care. Specialists are doctors who provide recommendations specific to their area of expertise. Read more about our intensivists.

Interns & Residents

As a major teaching affiliate of UMass Memorial Healthcare, our hospitalists and other physicians are often assisted by interns and residents who are licensed physicians at various levels of residency training. Third and fourth year medical students from the University of Massachusetts Medical School may also work with the medical staff.

Nursing Staff

nurse with patient in the hospital

We are proud of the high quality nursing care that we provide. Your nurse will work with you, your physicians and other healthcare professionals to coordinate other aspects of your treatment.

We invite family members to become involved in planning this care and in arranging for services that you may need when you leave the Medical Center.

Our nurses and nursing assistants are assigned wireless phones when they arrive for their shifts.  These phones are an important way for all of your caregivers to communicate with each other.  Your nurse can send your doctor a page about you, and the doctor can call the nurse back directly on these phones.  The phones also alert the staff when important alarms are triggered by one of their patients.

We do our best to try to provide quality care.  The better connected we are, the better we can care for you.

Palliative Care

Palliative Care is a specialized treatment option that offers advanced pain and symptom management to patients with chronic, progressive illness such as heart disease, lung disease, dementia or cancer, regardless of prognosis. Patients can receive treatment for their chronic illness and palliative care for their symptoms at the same time.

Watch a lecture video about Palliative Care: Living Life Now…At its Best

During a patient’s hospital stay, our palliative care specialists will make treatment recommendations after evaluating his/her pain and other symptoms. They will help families establish clear goals for treatment and supporting them through difficult medical decisions.

The palliative care team will also enhance coordination of care and communication between doctors, nurses, counselors and other healthcare providers. Read more about our palliative care services.

Care Management

Clinical social workers are assigned to each patient floor to provide counseling and support for patients and their families, and to provide help with problems associated with illness and hospitalization.

Registered nurses, called case managers, are also assigned to each patient floor to help with needed services at home, rehabilitation or nursing home placement.  They are also available to discuss your health insurance and what services your insurance covers.

You can reach the care management department by calling 508-422-2470.

Patient Liaison

Our patient liaison is available to assist patients, patient's representatives and members of the community with general information, or questions or concerns related to their overall experience at Milford Regional.  Such issues may include, but are not limited to, quality of care, staff interactions, access to care, general assistance and information.  

We value and welcome any feedback from our patients and their families or representatives.  Feel free to contact our patient liaison at extension 2648.

Other Healthcare Professionals

Depending upon the reason for your stay with us, there are many other healthcare professionals you may encounter during your time at Milford Regional in areas such as laboratory, pharmacy, respiratory, rehabilitation, cardiovascular, diagnostic imaging and more. All of our staff meets stringent requirements to ensure you receive the highest standards of care.

All Medical Center employees wear a picture identification card so you know they are part of the medical staff.

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