Behavioral Health

Behavioral Health

Patients needing emergency assistance for a mental health issue or substance use problem at Milford Regional’s emergency department will have an initial medical evaluation by our board-certified emergency physicians including medical history, physical exam and any necessary testing. Patients are cared for by our behavioral health team of nurses and patient safety assistants.

When medically stable, patients will be provided an evaluation by a licensed mental health counselor or social worker who can assist with referral to the appropriate inpatient or outpatient treatment programs. Patients requiring inpatient psychiatric care await transfer to the appropriate inpatient psychiatric facility in our dedicated 10 bed secure behavioral health area.

Substance Abuse Resources

Here is a resource list developed by Milford Regional’s Substance Abuse Task Force for individuals in need of services as well as support groups for family and friends affected by an individual’s substance abuse. This task force is a multidisciplinary group including administrators, physicians, nurses, social workers and clergy as well as representatives from key community partner organizations that seek to improve access to care for patients and family members affected by substance use disorders.

UMass Memorial Community Healthlink (CHL) Urgent Care

UMass Memorial Community Healthlink Urgent Care provides access to treatment for individuals experiencing a mental health crisis and/or addiction crisis. It is open 24 hours a day, 7 days a week, 365 days a year for walk-ins. The emergency services offered are inpatient, outpatient and urgent care.

12 Queen Street (basement level)
Worcester, MA

Phone: 508-860-1200


Massachusetts Substance Abuse Information Helpline

The Helpline is the only statewide, public resource for finding substance use treatment and recovery services. Helpline services are free and confidential.

Phone: 800-327-5050

8:00AM - 10:00PM Monday –Friday
8:00AM - 6:00 PM Weekends



Spectrum is an organization dedicated to helping adults and adolescents with substance abuse and/or mental health issues at various stages of recovery. Spectrum offers addiction treatment services across Massachusetts, including inpatient detoxification, residential program, medication assisted treatment, outpatient counseling and peer recovery support. In addition, Spectrum offers a family education forum for family and friends of individuals in recovery.

Spectrum has 18 locations throughout Massachusetts including an outpatient treatment location in Milford, MA.

Spectrum’s outpatient treatment centers provide a range of mental health services, including clinical assessment, treatment planning, counseling, and medication management.

At the Milford location, on Thursday mornings, same-day admissions are offered for those who want to begin methadone treatment. Patients are asked to arrive between 6:00 – 6:15AM and are seen on a first-come, first-served basis. If the clinician believes you are appropriate for the program, you will have a medical evaluation, clinical intake, and then receive your first dosage of methadone.

If you are looking for substance abuse counseling, Vivitrol or mental health counseling, the Milford location offers same day admissions on Tuesdays. Patients are asked to arrive at 12:00 noon and will be seen on a first-come, first-served basis. Patients will meet with a clinician for an intake at about 1:00PM.

Milford Location:
200 East Main St.
Milford, MA

Phone: 508-634-1877

For more information:
Spectrum Inpatient Services – 800-366-7732
Spectrum Outpatient Services-800-464-9555


Regional Substance Navigation Program

This is a cooperative program between the Milford Police Department and mental health professionals at Community Impact that utilizes a four-prong approach to achieve the program goal: intervention, treatment, follow-up, and community partnerships. The program is available to any person struggling with a substance abuse disorder or has come into contact with the police department as a result of an overdose and taken into police custody under the new protective custody law.

Phone: 508-377-3370



Baby Steps Program

Milford Regional has a program designed to help prepare families to care for their newborn that has been exposed to medications, drugs or alcohol. This includes patients in treatment using methadone or subutex/suboxone. Our focus is to provide information and support during your pregnancy, during your hospital stay and after you go home.

Baby Steps Care Line: 508-422-2919. Please leave a message and your call will be returned.



Outpatient Support Groups

Alcoholics Anonymous (AA)

Covering the Central Massachusetts Region

Phone: 508-752-9000


Narcotics Anonymous (NA)

Covering the New England Region

Phone: 866-624-3578


Learn 2 Cope

Non-profit peer support network that offers education, resources and hope for families dealing with addiction and recovery.

Mondays 7:00PM – 8:30PM

Unitarian Universalist Church
262 Chestnut Street
Franklin, MA 02038

Contact: Kathy Getchell 774-893-3878

Road to Recovery

A weekly support group for family and friends of those addicted to drugs and alcohol.

Wednesdays 7:00PM-8:30PM

Milford Regional Medical Center
14 Prospect St.
Milford, MA
Conference Room C, ground floor, main building

Contact: Katie Truitt at 774-248-4526 (for quicker response, email:

Rise Up

A monthly support group for family and friends who have lost a loved one to substance abuse disorder.

First Wednesday of each month 7:00PM

Crystal Room
49 Cedar Street
Milford, MA

Contact: Katie Truitt at 774-248-4526 (for quicker response, email:

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