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Coronavirus (COVID-19): Update

Get The Facts on Coronavirus

What you need to know about coronavirus disease 2019 (COVID-19).

What to Do If You Suspect You Are Infected

If you are sick with COVIC-19 or suspect you are infected with the virus that causes COVID-19, here are steps you should take to help prevent the disease from spreading.

ALERT to Local Businesses From Primary Care Providers

Because coronavirus test kits are not available at physician offices and are only administered to those with symptoms, we ask that local businesses do not tell employees to contact physician offices about obtaining a COVID-19 test before returning to work.

Coronavirus (COVID-19): Update

As a healthcare institution, Milford Regional’s top priority is the health and safety of our patients and staff. We also want to be a resource on COVID-19 that links you with the most up-to-date, accurate information provided through federal, state and local agencies.

In an ever-changing environment of care, Milford Regional continues to adjust operations to protect everyone from the risk of potential exposure to the Coronavirus (COVID-19). Milford Regional is instituting precautions to limit traffic and the possible spread of the virus within the Medical Center.

We encourage you to visit this coronavirus update regularly to stay informed of changes at Milford Regional.

Visitor Restrictions

Effective Tuesday, March 17, 2020 in the afternoon:

There are no visitors allowed in the hospital, except for the following exceptions:

  • In maternity, the birthing partner is allowed.
  • One parent or guardian is allowed for their child.
  • Visitors for a patient at end of life or who has died may be waived at the discretion of the charge nurse or nursing supervisor.

All patients and visitors must enter through the Hill Health Center or the Emergency Department. The Main Lobby entrance is closed and the Imaging Center entrance will be closed effective April 17.

All patients and visitors will be screened before entering the Medical Center. The following will not be allowed to enter:

  • Those who have had close contact with someone who has tested POSITIVE for Covid-19; those who traveled within the past 14 days to China, Macau, Hong Kong, South Korea, Italy, Iran or Japan; Europe; Seattle/King County, Washington; Westchester County, New York; Solano County, California; or a Cruise Ship; or those who work with or have had contact with employees of Biogen within the past 14 days.
  • Those who have a fever, cough and/or shortness of breath.

Visitors who pass the screening must wear a visitor tag at all times and it expires in 24 hours.

Medical Services

Elective Surgery: Patients scheduled for elective surgery on or after March 18 will be notified. Patients should contact their provider about rescheduling and to discuss their specific health concerns.

Urgent Procedures: Milford Regional will continue to perform urgent or emergency procedures.

Routine Screenings: Routine screenings should be rescheduled; however, patients are encouraged to discuss this with their primary care provider.

Outpatient Services: When possible, outpatient services should be rescheduled. Once again, patients are encouraged to discuss this with their primary care provider.

Rehabilitation and Sports Medicine: All three locations, Milford, Franklin and Northbridge will close on Friday, March 20. 

Occupational Health (Teamwork): This office will close on Friday, March 20. 

X-Ray Services

Effective Monday, May 11, the Imaging Center Entrance will re-open.

The Milford Regional Imaging Center hours will be changing effective Friday, April 17.

The new hours are as follows:

Monday - Friday   7:00am - 7:00pm
Saturday and Sunday  Closed

Effective Monday, May 4

The Franklin Imaging Center is open for walk-in x-rays for patients with no respiratory symptoms.  The hours are as follows:

Monday - Friday  8:00am - 8:00pm
Saturday and Sunday   9:00am - 5:00pm

The Northbridge Imaging Center in the front building (100 Commerce Way) is open for patients with no respiratory symptoms.  The hours are:

Monday - Friday  8:00am - 4:30pm and will be closed on the weekend

The Hopkinton Imaging Center has reopened and will see patients with respiratory symptoms.  The hours are:

Monday - Friday  8:00am - 8:00pm
Saturday and Sunday   9:00am - 5:00pm

Effective Monday, April 6, Milford Regional’s diagnostic imaging area in our Cancer Center (Dana-Farber/Brigham and Women’s Cancer Center) is providing X-ray services to patients without respiratory or COVID-19 symptoms.

Urgent Care Sites

EFFECTIVE, MONDAY, June 1

 Milford Regional in The Blackstone Valley, 100 Commerce Drive, Northbridge – This location will revert back to an urgent care site on Monday, June 1 seeing patients for all health issues NOT related to COVID-19 symptoms. The center will be open Monday - Friday 8 a.m. - 8 p.m.; and Saturday and Sunday 9 a.m. – 5 p.m. 

The respiratory clinic that was opened at 200 Commerce Way - the building in the back that was previously used as a pediatric office will close on Sunday, May 31 at 5 p.m. All patients exhibiting respiratory symptoms such as fever, cough, mild shortness of breath, wheezing, sore throat, muscle aches, or lost sense of taste or smell will be directed to our Hopkinton Urgent Care Center.

Beginning Monday, June 1, Diagnostic imaging and lab services in the front building (100 Commerce Way) will remain open for patients with non-respiratory symptoms.   The hours will be Monday – Friday, 8 a.m.  – 8:00 p.m.; and Saturday and Sunday 9 a.m. – 5 p.m.  

Milford Regional Urgent Care, 1 Lumber St., Hopkinton – This location is open as a respiratory care clinic.  The hours are Monday – Friday, 8 a.m. – 8 p.m.; and Saturday and Sunday, 9 a.m. – 5 p.m.  This location will treat patients exhibiting respiratory illnesses, such as fever, cough, mild shortness of breath, wheezing, sore throat, muscle aches, or lost sense of taste or smell. 

Milford Regional Urgent Care, 1280 West Central St. (Rte. 140), Franklin. – This location is an urgent care facility seeing patients for all health issues not related to COVID-19. Patients in need of diagnostic imaging services with symptoms of or exposure to COVID-19 will be directed to Hopkinton.  The hours are:  Monday – Friday, 8 a.m. – 8 p.m.; and Saturday and Sunday 9 a.m. – 5 p.m. 

Milford Regional Urgent Care, 127-129 South Main Street, Milford – This location will remain open as an urgent care facility for all health services not related to COVID-19.  Monday – Friday, 8 a.m. – 8 p.m.; and Saturday and Sunday 9 a.m. – 5 p.m. 

Drive-thru Testing

Drive-thru testing is available, once again, for Milford Regional Physician Group patients, Tri-River Family Health Center patients, Edward M. Kennedy Community Health Center patients, Milford Regional physicians and employees. Patients should contact their primary care provider to determine if they meet Massachusetts Department of Public Health (DPH) criteria for testing. Patients that meet DPH criteria must have a physician order to have the test; an appointment will be scheduled.

The testing site is located at the main entrance to the hospital.

Symptomatic Patients that do not Qualify for Testing

Milford Regional encourages symptomatic patients that do not qualify for testing to self-quarantine at home until they have had no fever for 72 hours AND symptoms have improved AND at least 7 days have passed since symptom onset.

Patients should monitor their symptoms and take their temperature daily. If you develop any worsening of your symptoms such as increasing shortness of breath, chest tightness, lethargy, periods of confusion, or worsening fever, you should contact your primary care provider or go to the emergency department for evaluation immediately.

Lab Site Location Information

Milford Regional wants to provide our patients access to our labs without the fear of exposure to COVID-19; therefore, the following lab locations will be open for healthy patients for all routine, non-respiratory illness related lab work, including, but not limited to INR (test for those on blood thinners), blood count and prenatal labs. 

EFFECTIVE MONDAY, MAY 4

Labs Designated for Healthy Patients

17 Uxbridge Road (Route 16), Mendon, MA - Hours are: Monday - Friday 8am - 4:30pm

1280 W. Central St., Franklin, MA - Hours are: Monday - Friday 8am - 8pm, Saturday and Sunday 9am - 5 pm

Milford Urgent Care - 129 South Main St., Milford Hours are: Monday - Friday 8am - 8pm, Saturday and Sunday 9am - 5pm

Northbridge - Urgent Care will close, but lab will remain open Monday - Friday 8am - 4:30pm.  The lab will be closed on the weekends

Hill Health Center at Milford Regional Medical Center - Hours are:  Monday - Friday  6:00am - 7:00pm and Saturday 6:30am - 3:00pm.

Lab Designated for Patients with Respiratory Symptoms

1 Lumber St. Hopkinton  Hours are: Monday - Friday 8am - 8pm, Saturday and Sunday 9am - 5pm

Labs Temporarily Closed

215 West St. Milford

229 East Main St. Milford

117 Water St. Milford (inside McGrath Medical Associates)

74 Main St. Medway (inside Family Medicine Associates)

Pick-up Locations for Discharged Patients

All inpatients, day surgery patients and patients having diagnostic procedures will be discharged through the Hill Health Center entrance. Please make sure to tell your ride to pick you up at the Hill Health Center. 

Community and Childbirth Programs

All community education programs including wellness programs, lectures, classes and support groups are canceled.

All childbirth education programs are canceled.

Blood Donations

Blood donations at Milford Regional are canceled for the months of April, May and June. However, alternate sites are still accepting blood donations. Please call the American Red Cross at 1-800-733-2767 or go to their website at www.redcrossblood.org for information on where you can donate blood.

COVID-19 Plasma Program

The American Red Cross COVID-19 Convalescent Plasma Program Needs Donors!

The Red Cross is seeking people who are fully recovered from COVID-19 to give plasma to help current patients who are seriously ill or at high risk of serious illness. We need your help to better care for all our patients.

 You may qualify if you:

    • Are at least 17 years of age and weigh at least 110 lbs.
    • Are in good health and feeling well
    • Have a verified or presumed diagnosis of COVID-19
    • Are fully recovered and symptom-free for at least 14 days, as determined by your medical provider.

If you meet all the criteria above and are willing to help, please fill out the Donor Eligibility Form at:

RedCrossBlood.org/Plasma4COVID or call the Dedham Red Cross at 1-800-733-2767.

 

Medical Records

All medical record requests are temporarily being done by phone. Please call 508-422-2487 and someone will assist you.

Milford Regional Cafeteria

Milford Regional's cafeteria is closed to all visitors.

Federal and State Resources

Here are reliable healthcare resources to check for the latest information about the virus:

Center for Disease Control and Prevention

Massachusetts Department of Public Health

World Health Organization

Seeking Medical Supply Donations to Combat COVID-19

Milford Regional appreciates the support of our community as we work together to meet the growing need of medical supplies in response to Covid-19. Listed here are our greatest needs:

  • Ponchos (with sleeves and no sleeves)
  • Surgical procedure masks with elastic ear loops
  • NIOSH approved N95 masks and face shields
  • Impervious isolation gowns
  • Nasopharyngeal swabs

If you have a donation to give, please reach out to our Foundation Office by phone at 508-422-2228 or email at foundation@milreg.org. Thank you.

COVID-19 Videos

Coronavirus Updates: MRMC's COVID-19 Drive-Thru

Emergency Department Patient and Staff Safety

Milford Regional's Emergency Response Plan

Do Not Delay Emergency Care

Frequently Asked Questions

What is COVID-19?

The disease known as COVID-19 is a new disease that has not previously been seen in humans and was first identified in Wuhan, China. The name for the disease is an abbreviation: ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. ‘19’ is for 2019.

What are the symptoms?

Symptoms may appear 2-14 days after exposure and include fever, cough and shortness of breath. The symptoms have ranged from mild to severe. Call your doctor if you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing. If you experience any emergency warning signs, such as difficulty breathing, persistent pain or pressure in the chest, new confusion or lethargy, and bluish lips or face, seek medical attention immediately.

How is COVID-19 spread?

COVID-19 is highly contagious and easily spreads from person to person thru respiratory droplets produced when sneezing, coughing, or other respiratory secretions. These droplets can land in the mouths or noses of people who are nearby and possibly be inhaled into the lungs.

Who is most at risk?

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19. Based upon available information to date, those most at risk include:

  • People 65 years and older
  • People who live in a nursing home or long-term care facility
  • People of any age with the following underlying medical conditions, particularly those that are not well controlled
  • Chronic lung disease or asthma
  • Congestive heart failure or coronary artery disease
  • Diabetes
  • Neurologic conditions that weaken ability to cough
  • Weakened immune system
  • Chemotherapy or radiation for cancer (currently or in recent past)
  • Sickle cell anemia
  • Chronic kidney disease requiring dialysis
  • Cirrhosis of the liver
  • Lack of spleen or a spleen that doesn’t function correctly
  • Extreme obesity (body mass index [BMI] >40)
  • People who are pregnant

How can I best protect myself?

The answers are surprisingly simple:

  • practice social distancing - keep at least six feet away from other people and avoid contact with people who are sick. Avoid gathering with groups of people
  • wash your hands frequently - with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry
  • do not touch your eyes, nose or mouth
  • cover your nose and mouth with your elbow when you cough or sneeze or cover your mouth and nose with a tissue when you cough or sneeze and throw the tissue in the trash
  • clean and disinfect frequently touched surfaces daily. This includes table, dooknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • greet people with a wave, nod or bow instead of the traditional handshake
  • avoid traveling to a COVID-19 “hot spots.”

What is social-distancing?

Social distancing encourages physical space between other people. The CDC recommends keeping at least six feet away from other people. When someone coughs or sneezes, they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease. The symptoms of the virus take days to appear after exposure. This means that someone could be carrying the virus even though they have no symptoms.

If I am practicing social distancing, what activities can I partake in?

Social distancing does not prevent you from enjoying life. Reconnect with nature by taking walk, hike or bike ride; binge watch your favorite television show or catch up on the latest movies through cable or a streaming service; learn something new like knitting, cooking, sewing, woodworking, or photography; birdwatch; get a jump on your spring cleaning or finally do that home improvement project you’ve been contemplating; learn a new language with an online course; read a book; or exercise at home with on-demand programs.

Do I need to self-quarantine?

The CDC advises people with confirmed or suspected COVID-19, as well as household members, intimate partners and caregivers in non-healthcare settings in contact with someone who was symptomatic and confirmed to have COVID-19 to self-quarantine. Your healthcare provider and public health staff will evaluate whether you can be cared for at home. If it is determined that you do not need to be hospitalized and can be isolated at home, you will be monitored by staff from your local or state health department.

What should I do if I think I have COVID-19?

If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19 stay home and call your healthcare provider. Beyond those immediate steps, stay as far away as possible from other people in your home; stay away from pets and animals; wear a mask if you are sick; cover your coughs and sneezes and wash your hands often; avoid sharing items and wash “high-touch” surfaces often.

How long does it take for symptoms to appear?

CDC believes that symptoms of COVID-19 may appear in as few as two days, or as long as 14 days after exposure.

Can it be treated?

At this time there is no specific treatment for this novel coronavirus. Antiviral medications used to treat other types of viruses are being used but their efficacy is not known at this time.

Is there a vaccine?

There are currently no vaccines available to protect against this novel coronavirus infection.

Should I wear a mask?

The CDC recommends you cover both your nose and mouth with a cloth face cover when around others. You could spread COVID-19 to others even if you do not have symptoms. Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Do NOT use a facemask meant for a healthcare worker.

Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

Why is there a temporary structure located under the Meehan Pavilion?

We have constructed a 3,800 square-foot structure to ensure we are prepared for a potential surge of COVID-19 patients.

What if I have a medical emergency that is not related to COVID – 19 – Can I still get emergency treatment at the hospital?

Yes, absolutely! This is why, with the COVID-19 outbreak, we are taking measures to ensure that we will not only be able to meet the emergency medical needs of our patients, but that we are prepared to treat a potential surge of COVID-19 patients.

Information compiled from the Massachusetts Department of Public Health, The Centers for Disease Control and Prevention, the Word Health Organization (WHO) and The Cleveland Clinic.

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