Coronavirus (COVID-19): Update - Milford Regional Medical Center in Milford, MA

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What you need to know about coronavirus disease 2019 (COVID-19).

What to Do If You Suspect You Are Infected

If you are sick with COVIC-19 or suspect you are infected with the virus that causes COVID-19, here are steps you should take to help prevent the disease from spreading.

Federal and State Resources for Information on Coronavirus

Here are reliable healthcare resources to check for the latest information about the virus:

Center for Disease Control and Prevention

Massachusetts Department of Public Health

World Health Organization

Coronavirus (COVID-19): Update

What a Patient Can Expect When They Come to Milford Regional

We want to reassure our patients of our commitment to provide the highest level of safety for patients, visitors and staff. Our adherence to strict guidance from the State, the Center for Disease Control and Prevention (CDC) and the Massachusetts Department of Public Health (DPH) ensures that everyone who enters Milford Regional can have confidence in the safety measures we have taken. Your safety is always our top priority!


All Milford Regional’s employees are screened daily for symptoms of COVID-19. Those that have symptoms of a possible respiratory illness or fever are not allowed to work until they are free of all symptoms based upon pre-established guidelines. All employees wear masks and other appropriate personal protective equipment in compliance with CDC and DPH regulations.

Patient &Visitor Information as of 11-19-2020

Covid-19 is very prevalent in our community. In an effort to protect our patients, employees and medical staff from possible additional exposure, we will not allow visitors effective 11/19/2020 with the following exceptions:

    • One birthing partner for maternity patients
    • In compassionate care situations, including but not limited to end of life, decisions about visitation should be made collaboratively with the patient’s care team and their loved ones.

 The following individuals are no longer considered visitors, they are part of the care delivery team:

  • Parents and/or guardians of patients under the age of 18 years old
  • Attorneys of patients
  • Companions for patients with intellectual and/or physical disabilities
  • Clergy

**Note: Visitor exceptions (detailed above) and members of the care delivery team will still need to pass Covid-19 screening

Outpatient and Day Surgery Appointments

The following individuals are not considered visitors, they are part of the care delivery team:

    • Parents and/or guardians of patients under the age of 18 years old.
    • Attorneys of patients
    • Companions for patients with intellectual and/or physical disabilities

For OB appointments, one support partner may accompany the patient to their appointment

Entrance Information

  • Day surgery patients should enter through the Main Entrance
  • The Imaging Entrance is open for all outpatient imaging appointments and Boston Children’s appointments
  • All other outpatients should enter through the Hill Health Center Entrance
  • Discharged patients may continue to exit through any open entrance
  • The main lobby will remain open 6:00am - 7:00pm Monday through Friday

Patient Floors

In order to provide safe, effective care for all of our patients, COVID-19 positive patients are cared for in dedicated areas separate from those of non-COVID-19 patients.

Social Distancing Measures

In order to provide protection for everyone, we have established safe social distancing throughout the hospital, with such precautionary changes as the removal of chairs in waiting rooms to provide greater separation and the installation of Plexiglas barriers.

For some outpatient services, a “virtual” waiting room has been devised to support social distancing. When the patient arrives, he/she calls to note his arrival; whereupon, staff then instructs the patient on when to enter the hospital.

Cleaning/Sanitization Protocols

Hand sanitizer stations and visual reminders to practice hand hygiene are conveniently located throughout the hospital for easy and frequent use by patients and staff.

A team of professional staff are solely dedicated to following strict cleaning and disinfecting protocols established throughout the hospital to ensure the safety of both staff and patients.


Preadmission Testing

Most screening and arranging for any needed tests is done by phone ahead of time. Some tests may need to be performed at the hospital the day before surgery or the procedure. Other necessary tests are done on the day of surgery.

With regard to COVID-19 testing, your physician will call the hospital laboratory to schedule a time for you to have the test done. Patients are then asked to self-quarantine at home until the surgery date.

Patients who test positive for COVID-19 are notified by their surgeon to discuss steps moving forward.

Day of Surgery

Due to the requirements of maintaining social distancing in the waiting rooms, MRMC is discouraging anyone else from accompanying the patient to their appointment.

Patients should be dropped off at the Main Lobby entrance where they are screened for current COVID-19 symptoms. They are asked to sanitize their hands and are given a hospital-issued surgical mask.

Patients with no COVID-19 symptoms proceed to the Surgery Center. Patients with current COVID-19 symptoms are directed back to their vehicle and contacted by Surgical Day Center (SDC) staff for further instructions.

After Surgery

The surgeon calls the patient’s designated individual at the conclusion of the surgery. SDC staff calls the patient’s designated driver when it is time to be picked up.

Surgical patients are provided with written discharge instructions at the time of discharge and contact information if questions arise.

It is our hope that outlining our safety measures will provide an added layer of reassurance and comfort when you need our services. As your community hospital, we take our role as your local healthcare provider very seriously. Rest assured that every step has been taken at Milford Regional to ensure you receive care that is both safe and of the highest quality.

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