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Coronavirus (COVID-19): Update

Get The Facts on Coronavirus

What you need to know about coronavirus disease 2019 (COVID-19).

What to Do If You Suspect You Are Infected

If you are sick with COVIC-19 or suspect you are infected with the virus that causes COVID-19, here are steps you should take to help prevent the disease from spreading.

ALERT to Local Businesses From Primary Care Providers

Because coronavirus test kits are not available at physician offices and are only administered to those with symptoms, we ask that local businesses do not tell employees to contact physician offices about obtaining a COVID-19 test before returning to work.

Coronavirus (COVID-19): Update

COVID-19 Screening Assessment & Hotline

If you have symptoms, fill out this form and a healthcare professional will get back to you OR call our information hotline at 508-717-3702 between 8AM - 8PM.

As a healthcare institution, Milford Regional’s top priority is the health and safety of our patients and staff. We also want to be a resource on COVID-19 that links you with the most up-to-date, accurate information provided through federal, state and local agencies.

In an ever-changing environment of care, Milford Regional continues to adjust operations to protect everyone from the risk of potential exposure to the Coronavirus (COVID-19). Milford Regional is instituting precautions to limit traffic and the possible spread of the virus within the Medical Center.

We encourage you to visit this coronavirus update regularly to stay informed of changes at Milford Regional.

Visitor Restrictions

Effective Tuesday, March 17, 2020 in the afternoon:

There are no visitors allowed in the hospital, except for the following exceptions:

  • In maternity, the birthing partner is allowed.
  • One parent or guardian is allowed for their child.
  • Visitors for a patient at end of life or who has died may be waived at the discretion of the charge nurse or nursing supervisor.

All patients and visitors must enter through the Hill Health Center, Imaging Center entrance or Emergency Department. The Main Lobby entrance will be closed.

All patients and visitors will be screened before entering the Medical Center. The following will not be allowed to enter:

  • Those who have had close contact with someone who has tested POSITIVE for Covid-19; those who traveled within the past 14 days to China, Macau, Hong Kong, South Korea, Italy, Iran or Japan; Europe; Seattle/King County, Washington; Westchester County, New York; Solano County, California; or a Cruise Ship; or those who work with or have had contact with employees of Biogen within the past 14 days.
  • Those who have a fever, cough and/or shortness of breath.

Visitors who pass the screening must wear a visitor tag at all times and it expires in 24 hours.

Medical Services

  • Elective Surgery: Patients scheduled for elective surgery on or after March 18 will be notified. Patients should contact their provider about rescheduling and to discuss their specific health concerns.
  • Urgent Procedures: Milford Regional will continue to perform urgent or emergency procedures.
  • Routine Screenings: Routine screenings should be rescheduled; however, patients are encouraged to discuss this with their primary care provider.
  • Outpatient Services: When possible, outpatient services should be rescheduled. Once again, patients are encouraged to discuss this with their primary care provider.
  • Urgent Care: Our urgent care site at 1 Lumber St. in Hopkinton will temporarily close beginning Friday, March 27. The closing will include the lab and radiology.
  • Rehabilitation and Sports Medicine: All three locations, Milford, Franklin and Northbridge will close on Friday, March 20 for two weeks. The facilities will reopen on Monday, April 6.
  • Occupational Health (Teamwork): This office will close on Friday, March 20 for two weeks, reopening on Monday, April 6.

Lab Site Location Information

Milford Regional wants to provide our patients access to our labs without the fear of exposure to COVID-19; therefore, the following lab locations will be open for healthy patients for all routine, non-respiratory illness related lab work, including, but not limited to INR (test for those on blood thinners), blood count and prenatal labs.

Labs Designated for Healthy Patients

17 Uxbridge Road (Route 16), Mendon, MA

215 West Street, Milford, MA

Remaining Lab Sites

The labs located within Franklin, Milford and Northbridge Urgent care sites will remain open as well as the lab in the Hill Health Center at the hospital. Although all lab orders will be honored at each site, we encourage healthy, non-COVID-19 symptomatic patients to visit the Mendon or 215 West Street, Milford locations.

Lab Sites Temporarily Closed

1 Lumber St., Hopkinton

229 East Main St., Milford

117 Water St., Milford (inside McGrath Medical Associates)

74 Main St, Medway (inside Family Medicine Associates)

Pick-up Locations for Discharged Patients

Effective immediately all inpatients and day surgery patients will be discharged through the Imaging Center on the first floor. Please make sure to tell your ride to pick you up at the Imaging Center.

For patients that may be having urgent or diagnostic procedures in the Hill Health Center, please tell your ride to pick you up at the Hill Building entrance.

Community and Childbirth Programs

All community education programs including wellness programs, lectures, classes and support groups are canceled.

All childbirth education programs are canceled.

Blood Donations

Blood donations at Milford Regional are canceled for the month of April. However, alternate sites are still accepting blood donations. Please call the American Red Cross at 1-800-733-2767 or go to their website at www.redcrossblood.org for information on where you can donate blood.

Medical Records

All medical record requests are temporarily being done by phone. Please call 508-422-2487 and someone will assist you.

Milford Regional Cafeteria

Milford Regional's cafeteria is closed to all visitors.

Federal and State Resources

Here are reliable healthcare resources to check for the latest information about the virus:

Center for Disease Control and Prevention

Massachusetts Department of Public Health

World Health Organization

Seeking Medical Supply Donations to Combat COVID-19

Milford Regional appreciates the support of our community as we work together to meet the growing need of medical supplies in response to Covid-19. Listed here are our greatest needs:

  • Surgical procedure masks with elastic ear loops
  • NIOSH approved N95 masks and face shields
  • Impervious isolation gowns
  • Nasopharyngeal swabs

If you have a donation to give, please reach out to our Foundation Office by phone at 508-422-2228 or email at foundation@milreg.org. Thank you.

Coronavirus Updates: Emergency Department Patient and Staff Safety

Coronavirus Updates: MRMC's COVID-19 Drive-Thru

Frequently Asked Questions

What is COVID-19?

The disease known as COVID-19 is a new disease that has not previously been seen in humans and was first identified in Wuhan, China. The name for the disease is an abbreviation: ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. ‘19’ is for 2019.

What are the symptoms?

Symptoms may appear 2-14 days after exposure and include fever, cough and shortness of breath. The symptoms have ranged from mild to severe. Call your doctor or use the screening assessment form at the top of this page if you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing. If you experience any emergency warning signs, such as difficulty breathing, persistent pain or pressure in the chest, new confusion or lethargy, and bluish lips or face, seek medical attention immediately.

How is COVID-19 spread?

COVID-19 is highly contagious and easily spreads from person to person thru respiratory droplets produced when sneezing, coughing, or other respiratory secretions. These droplets can land in the mouths or noses of people who are nearby and possibly be inhaled into the lungs.

Who is most at risk?

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for more serious complications from COVID-19. Based upon available information to date, those most at risk include:

  • People 65 years and older
  • People who live in a nursing home or long-term care facility
  • People of any age with the following underlying medical conditions, particularly those that are not well controlled
  • Chronic lung disease or asthma
  • Congestive heart failure or coronary artery disease
  • Diabetes
  • Neurologic conditions that weaken ability to cough
  • Weakened immune system
  • Chemotherapy or radiation for cancer (currently or in recent past)
  • Sickle cell anemia
  • Chronic kidney disease requiring dialysis
  • Cirrhosis of the liver
  • Lack of spleen or a spleen that doesn’t function correctly
  • Extreme obesity (body mass index [BMI] >40)
  • People who are pregnant

How can I best protect myself?

The answers are surprisingly simple:

  • practice social distancing - keep at least six feet away from other people and avoid contact with people who are sick. Avoid gathering with groups of people
  • wash your hands frequently - with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry
  • do not touch your eyes, nose or mouth
  • cover your nose and mouth with your elbow when you cough or sneeze or cover your mouth and nose with a tissue when you cough or sneeze and throw the tissue in the trash
  • clean and disinfect frequently touched surfaces daily. This includes table, dooknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • greet people with a wave, nod or bow instead of the traditional handshake
  • avoid traveling to a COVID-19 “hot spots.”

What is social-distancing?

Social distancing encourages physical space between other people. The CDC recommends keeping at least six feet away from other people. When someone coughs or sneezes, they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease. The symptoms of the virus take days to appear after exposure. This means that someone could be carrying the virus even though they have no symptoms.

If I am practicing social distancing, what activities can I partake in?

Social distancing does not prevent you from enjoying life. Reconnect with nature by taking walk, hike or bike ride; binge watch your favorite television show or catch up on the latest movies through cable or a streaming service; learn something new like knitting, cooking, sewing, woodworking, or photography; birdwatch; get a jump on your spring cleaning or finally do that home improvement project you’ve been contemplating; learn a new language with an online course; read a book; or exercise at home with on-demand programs.

Do I need to self-quarantine?

The CDC advises people with confirmed or suspected COVID-19, as well as household members, intimate partners and caregivers in non-healthcare settings in contact with someone who was symptomatic and confirmed to have COVID-19 to self-quarantine. Your healthcare provider and public health staff will evaluate whether you can be cared for at home. If it is determined that you do not need to be hospitalized and can be isolated at home, you will be monitored by staff from your local or state health department.

What should I do if I think I have COVID-19?

If you develop symptoms such as fever, cough, and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19 stay home and call your healthcare provider or use the screening assessment form at the top of this page. Beyond those immediate steps, stay as far away as possible from other people in your home; stay away from pets and animals; wear a mask if you are sick; cover your coughs and sneezes and wash your hands often; avoid sharing items and wash “high-touch” surfaces often.

How long does it take for symptoms to appear?

CDC believes that symptoms of COVID-19 may appear in as few as two days, or as long as 14 days after exposure.

Can it be treated?

At this time there is no specific treatment for this novel coronavirus. Antiviral medications used to treat other types of viruses are being used but their efficacy is not known at this time.

Is there a vaccine?

There are currently no vaccines available to protect against this novel coronavirus infection.

Should I wear a mask?

If you are healthy, the CDC does not recommend that you wear a mask unless you are caring for someone who is sick and they are not able to wear a face mask (for example, because it causes trouble breathing). If you are sick, you should wear a face mask when you are around other people (for example sharing a room or vehicle) and before entering a healthcare provider's office.

Why is there a temporary structure located under the Meehan Pavilion?

We have constructed a 3,800 square-foot structure to ensure we are prepared for a potential surge of COVID-19 patients.

What if I have a medical emergency that is not related to COVID – 19 – Can I still get emergency treatment at the hospital?

Yes, absolutely! This is why, with the COVID-19 outbreak, we are taking measures to ensure that we will not only be able to meet the emergency medical needs of our patients, but that we are prepared to treat a potential surge of COVID-19 patients.

Information compiled from the Massachusetts Department of Public Health, The Centers for Disease Control and Prevention, the Word Health Organization (WHO) and The Cleveland Clinic.

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