Coronavirus (COVID-19): Update - Milford Regional Medical Center in Milford, MA

Get The Facts on Coronavirus

What you need to know about coronavirus disease 2019 (COVID-19).

What to Do If You Suspect You Are Infected

If you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, here are steps you should take to help prevent the disease from spreading.

Guidance for Families Living in the Same Home

If someone in your household has been exposed to COVID-19, then all family members need to take precautions. Read about what to do from the CDC.

Federal and State Resources for Information on Coronavirus

Here are reliable healthcare resources to check for the latest information about the virus:

Center for Disease Control and Prevention

Massachusetts Department of Public Health

World Health Organization

Coronavirus (COVID-19): Update

Community Vaccine Clinic to Close End of May

Milford Regional will no longer be administering first dose vaccines after next week (week of April 5). We will continue to provide second doses to those that have received a first dose at Milford Regional. The Commonwealth of Massachusetts has thanked the hospital for our pro-active participation in vaccinating hospital staff, physician group practices, and our highest risk community members.  Now that the Southern Worcester County Regional Collaborative site has opened in Uxbridge, Milford Regional will begin decreasing the vaccines administered and will close our vaccine site completely at the end of May.

For alternate vaccine clinic sites near you, go to vaccine locations.

We are following the guidelines of the Department of Public Health’s Phase 1 and Phase 2 priority lists.

This includes:

  • Massachusetts residents 18 years of age and older
  • Massachusetts residents 18 years and older with 1 qualified health conditions
  • Residents and staff of low income and affordable senior housing
  • K-12 educators, K-12 school staff, and child care workers
  • Workers in certain categories:
  • Clinical and non-clinical healthcare workers who provide direct and indirect COVID- and non-COVID-facing care
  • First responders
  • Home-based healthcare workers
  • Congregate care settings.

Go to for more details.

What a Patient Can Expect When They Come to Milford Regional

We want to reassure our patients of our commitment to provide the highest level of safety for patients, visitors and staff. Our adherence to strict guidance from the State, the Center for Disease Control and Prevention (CDC) and the Massachusetts Department of Public Health (DPH) ensures that everyone who enters Milford Regional can have confidence in the safety measures we have taken. Your safety is always our top priority!


All Milford Regional’s employees are screened daily for symptoms of COVID-19. Those that have symptoms of a possible respiratory illness or fever are not allowed to work until they are free of all symptoms based upon pre-established guidelines. All employees wear masks and other appropriate personal protective equipment in compliance with CDC and DPH regulations.

Patient &Visitor Information as of 03-02-2021

  • Inpatients will be allowed one visitor between the hours of 2:00 pm-7:00 pm, with the following restrictions:
    • One visitor per patient, per day
    • Visitors are encouraged to enter through the Main entrance
    • At the discretion of the patient’s care team, no visitors under the age of 18 years except the child of a patient, accompanied by one adult.
    • At this time, MRMC is not allowing visits for COVID-19 patients (suspected or confirmed)
    • All visitors will be screened before entering the Medical Center.
      • Visitors who pass the screening must sanitize hands, wear a face mask and a visitor tag that expires in 24 hours at all times
      • Once screened, the visitor should proceed directly to the patient’s room.  Once the visit is complete, the visitor should exit the Medical Center.
  • Emergency Department patients will be allowed one person to accompany the patient during their visit.
  • The following individuals are no longer considered visitors, they are part of the care delivery team:
    • In maternity, the birthing partner
    • Parents and/or guardians of patients under the age of 18 years old.
    • Attorneys of patients
    • Companions for patients with intellectual and/or physical disabilities
  • In compassionate care situations, including but not limited to end of life, decisions about visitation should be made collaboratively with the patient’s care team and their loved ones.  Additional visits may be allowed outside of the 2:00 pm-7:00 pm. 
  • MRMC will continue to encourage alternative electronic methods for communication between patients and all other visitors.
  • Clergy are not counted as a visitor for the one visitor per patient/per day

Outpatient and Day Surgery Appointments

  • The following individuals are not considered visitors, they are part of the care delivery team:
    • Parents and/or guardians of patients under the age of 18 years old.
    • Attorneys of patients
    • Companions for patients with intellectual and/or physical disabilities
  • For OB appointments, one support partner may accompany the patient to their appointment

Due to the requirements of maintaining social distancing in the waiting rooms, MRMC is discouraging anyone else from accompanying the patient to their outpatient appointment, including day surgery. An individual may visit with the patient once they are prepped and ready for surgery.  During this preparation time the visitor will need to wait in their car, cafeteria or main entrance. Once the surgical patient is ready and if time allows the visitor will be notified by someone in the surgical unit.

Entrance Information

  • Day surgery patients should enter through the Main Entrance
  • The Imaging Entrance is open for all outpatient imaging appointments and Boston Children’s appointments.
  • All other outpatients should enter through the Hill Health Center Entrance
  • Inpatient visitors should enter through the Main Entrance
  • Inpatient discharges may exit through any open entrance
  • The Main Entrance will be open Monday – Friday 6:30 AM – 7:00 PM and on weekends from 2:00 PM – 7:00 PM.

Patient Floors

In order to provide safe, effective care for all of our patients, COVID-19 positive patients are cared for in dedicated areas separate from those of non-COVID-19 patients.

Social Distancing Measures

In order to provide protection for everyone, we have established safe social distancing throughout the hospital, with such precautionary changes as the removal of chairs in waiting rooms to provide greater separation and the installation of Plexiglas barriers.

For some outpatient services, a “virtual” waiting room has been devised to support social distancing. When the patient arrives, he/she calls to note his arrival; whereupon, staff then instructs the patient on when to enter the hospital.

Cleaning/Sanitization Protocols

Hand sanitizer stations and visual reminders to practice hand hygiene are conveniently located throughout the hospital for easy and frequent use by patients and staff.

A team of professional staff are solely dedicated to following strict cleaning and disinfecting protocols established throughout the hospital to ensure the safety of both staff and patients.


Preadmission Testing

Most screening and arranging for any needed tests is done by phone ahead of time. Some tests may need to be performed at the hospital the day before surgery or the procedure. Other necessary tests are done on the day of surgery.

With regard to COVID-19 testing, your physician will call the hospital laboratory to schedule a time for you to have the test done. Patients are then asked to self-quarantine at home until the surgery date.

Patients who test positive for COVID-19 are notified by their surgeon to discuss steps moving forward.

Day of Surgery

Due to the requirements of maintaining social distancing in the waiting rooms, MRMC is discouraging anyone else from accompanying the patient to their appointment.

Patients should be dropped off at the Main Lobby entrance where they are screened for current COVID-19 symptoms. They are asked to sanitize their hands and are given a hospital-issued surgical mask.

Patients with no COVID-19 symptoms proceed to the Surgery Center. Patients with current COVID-19 symptoms are directed back to their vehicle and contacted by Surgical Day Center (SDC) staff for further instructions.

After Surgery

The surgeon calls the patient’s designated individual at the conclusion of the surgery. SDC staff calls the patient’s designated driver when it is time to be picked up.

Surgical patients are provided with written discharge instructions at the time of discharge and contact information if questions arise.

It is our hope that outlining our safety measures will provide an added layer of reassurance and comfort when you need our services. As your community hospital, we take our role as your local healthcare provider very seriously. Rest assured that every step has been taken at Milford Regional to ensure you receive care that is both safe and of the highest quality.

COVID-19 Videos

Emergency Department Patient and Staff Safety

Do Not Delay Emergency Care
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