Coronavirus (COVID-19): Update - Milford Regional Medical Center in Milford, MA
MENU CALL SEARCH

Get The Facts on Coronavirus

What you need to know about coronavirus disease 2019 (COVID-19).

COVID-19 Vaccine

Milford Regional Medical Center is not providing community vaccinations or booster shots at this time.

​To find a location: vaxfinder.mass.gov.

To schedule an appointment: www.maimmunizations.org.

Homebound residents seeking a vaccine should call 844-771-1628 to begin the scheduling process for an in-home appointment.

If you need assistance, call the Massachusetts COVID-19 hotline at 2-1-1.

What to Do If You Suspect You Are Infected

If you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, here are steps you should take to help prevent the disease from spreading.

Guidance for Families Living in the Same Home

If someone in your household has been exposed to COVID-19, then all family members need to take precautions. Read about what to do from the CDC.

Federal and State Resources for Information on Coronavirus

Here are reliable healthcare resources to check for the latest information about the virus:

Center for Disease Control and Prevention

Massachusetts Department of Public Health

World Health Organization

    What a Patient Can Expect When They Come to Milford Regional

    We want to reassure our patients of our commitment to provide the highest level of safety for patients, visitors and staff. Our adherence to strict guidance from the State, the Center for Disease Control and Prevention (CDC) and the Massachusetts Department of Public Health (DPH) ensures that everyone who enters Milford Regional can have confidence in the safety measures we have taken. Your safety is always our top priority!

    The updated mask requirements for Massachusetts effective May 29, 2021 still requires masks to be worn in health care facilities and provider offices.  This requirement applies to all patients, visitors and staff.

    HOSPITAL EMPLOYEES

    All Milford Regional’s employees are screened daily for symptoms of COVID-19. Those that have symptoms of a possible respiratory illness or fever are not allowed to work until they are free of all symptoms based upon pre-established guidelines. All employees wear masks and other appropriate personal protective equipment in compliance with CDC and DPH regulations.

    Patient & Visitor Information as of Thursday 12/2/2021

    • Inpatients will be allowed visitors between the hours of 11:00am – 8:00pm, with the following restrictions:
      • To maintain distancing, only 1 visitor will be allowed at a time.
      • In the ICU, quiet hours are 2:00p.m.- 4:00p.m. These designated quiet hours are to promote rest for our patients.
      • Visitors may wait in the waiting rooms if chairs are available, the cafeteria, or their cars and swap out as needed.
      • The number of visitors will be at the discretion of the Registered Nurse and may be adjusted if needed for proper care of the patient.
      • Visitors are encouraged to enter through the Main entrance.
      • At this time, MRMC is not allowing visits for COVID-19 patients (suspected or confirmed) unless in end-of-life situations.
      • All visitors will be screened before entering the Medical Center.
        • Visitors who pass the screening must sanitize hands, wear a face mask and a visitor tag that expires in 24 hours at all times
    • Emergency Department patients will be allowed visitors with the following restrictions:
      • Limit of 1 visitor at a time.
      • At times the visitor may be asked to remain in their car until the patient is settled in a room due to capacity restrictions in the waiting room.
      • The number of visitors will be at the discretion of the Registered Nurse and may be adjusted if needed for proper care of the patient.
      • If the patient is admitted, the visitor may accompany the patient to the floor until the patient is settled and then should leave and return during normal visitor hours.
    • Maternity Patients will be allowed visitors with the following restrictions:
      • General visiting hours are limited to the hours of 1pm – 2pm and 4pm – 8pm to allow for rest and bonding time.
      • Limit of 1 visitor at a time with the exception of siblings.
      • Children under the age of 14 other than siblings will not be allowed on the maternity unit.
    • The following individuals are no longer considered visitors, they are part of the care delivery team:
      • In maternity, the birthing partner may leave the unit and return at a later time.
      • Parents and/or guardians of patients under the age of 18 years old.
      • Attorneys of patients
      • Companions for patients with intellectual and/or physical disabilities
      • Clergy
    • In compassionate care situations, including but not limited to end of life, decisions about visitation should be made collaboratively with the patient’s care team and their loved ones.  Additional visits may be allowed outside of the 11:00am – 8:00pm normal visiting hours.
    • ICU Patients
      • The ICU has quiet hours from 2:00pm - 4:00pm to allow patients to rest. They encourage restriction of visitors during this time.

    Outpatient and Day Surgery Appointments

    • For all outpatient appointments, 1 visitor will be allowed to accompany the patient. 
    • All visitors will be screened before entering the Medical Center.
      • Visitors who pass the screening must sanitize hands, wear a face mask and a visitor tag that expires in 24 hours at all times
    • Visitors may be asked to wait for a patient in their vehicle or cafeteria while the patient is in their procedure to assist with distancing in the waiting rooms.
    • The following individuals are not considered visitors, they are part of the care delivery team:
      • Parents and/or guardians of patients under the age of 18 years old.
      • Attorneys of patients
      • Companions for patients with intellectual and/or physical disabilities

    Entrance Information

    • The Main Entrance will be open Monday – Friday 6:00 AM – 8:00 PM and Saturday/Sunday and Minor Holidays 11:00 AM – 8:00 PM.
    • Day surgery patients should enter through the Main Entrance.
    • The Imaging Entrance is open for all outpatient imaging appointments and Boston Children’s appointments.
      • The Imaging center entrance will be closed on all Major Holidays.
    • All other outpatients should enter through the Hill Health Center Entrance.
      • The Hill entrance will be closed on Sunday’s and Major Holidays.
    • Inpatient visitors should enter through the Main Entrance.
    • Inpatient discharges may exit through any open entrance.

     

    Patient Floors

    In order to provide safe, effective care for all of our patients, COVID-19 positive patients are cared for in dedicated areas separate from those of non-COVID-19 patients.

    Social Distancing Measures

    In order to provide protection for everyone, we have established safe social distancing throughout the hospital, with such precautionary changes as the removal of chairs in waiting rooms to provide greater separation and the installation of Plexiglas barriers.

    For some outpatient services, a “virtual” waiting room has been devised to support social distancing. When the patient arrives, he/she calls to note his arrival; whereupon, staff then instructs the patient on when to enter the hospital.

    Cleaning/Sanitization Protocols

    Hand sanitizer stations and visual reminders to practice hand hygiene are conveniently located throughout the hospital for easy and frequent use by patients and staff.

    A team of professional staff are solely dedicated to following strict cleaning and disinfecting protocols established throughout the hospital to ensure the safety of both staff and patients.

    FOR SURGERY

    Preadmission Testing

    Most screening and arranging for any needed tests is done by phone ahead of time. Some tests may need to be performed at the hospital the day before surgery or the procedure. Other necessary tests are done on the day of surgery.

    With regard to COVID-19 testing, your physician will call the hospital laboratory to schedule a time for you to have the test done. Patients are then asked to self-quarantine at home until the surgery date.

    Patients who test positive for COVID-19 are notified by their surgeon to discuss steps moving forward.

    Day of Surgery

    Due to the requirements of maintaining social distancing in the waiting rooms, MRMC is discouraging anyone else from accompanying the patient to their appointment.

    Patients should be dropped off at the Main Lobby entrance where they are screened for current COVID-19 symptoms. They are asked to sanitize their hands and are given a hospital-issued surgical mask.

    Patients with no COVID-19 symptoms proceed to the Surgery Center. Patients with current COVID-19 symptoms are directed back to their vehicle and contacted by Surgical Day Center (SDC) staff for further instructions.

    After Surgery

    The surgeon calls the patient’s designated individual at the conclusion of the surgery. SDC staff calls the patient’s designated driver when it is time to be picked up.

    Surgical patients are provided with written discharge instructions at the time of discharge and contact information if questions arise.

    It is our hope that outlining our safety measures will provide an added layer of reassurance and comfort when you need our services. As your community hospital, we take our role as your local healthcare provider very seriously. Rest assured that every step has been taken at Milford Regional to ensure you receive care that is both safe and of the highest quality.

    COVID-19 Videos

    Emergency Department Patient and Staff Safety

    Do Not Delay Emergency Care
    • Engage with us Online