Quality and Performance Measures

Quality of care is an important factor to patients. At Milford Regional, quality is measured by looking at all aspects of the patient experience. There are a number of organizations (both governmental and private agencies) that measure and publish healthcare quality data. We encourage patients to visit the state and national sites, but want to remind you the data that is published is often outdated and sometimes hard to understand.

Here is our most up-to-date and understandable quality report card on patient satisfaction.

Massachusetts Quality Website Resources

Patient Care Link (PCL)
PatientCare Link is a collaborative that includes Massachusetts hospitals and their nursing leaders. PLC is represented by the Massachusetts Hospital Association (MHA) and the Massachusetts Organization of Nurse Executives (MONE). PatientCare Link publishes information on patient safety issues such as patient falls, pressure ulcers and nurse staffing ratios.

Massachusetts Department of Public Health (DPH)
The Massachusetts Department of Public Health website provides information on a wide range of topics from public health information to statistics on quality and cost of healthcare in Massachusetts.

Health Connector
Do you need health insurance? The state’s Health Connector can help you find the right health plan and avoid tax penalties.

Federal Quality Website Resources

CMS – Centers for Medicare & Medicaid Services
CMS is the federal HHS agency responsible for administering the Medicare, Medicaid, and several other health-related programs.

National Academies/Health and Medical Division
This agency works to improve healthcare quality for all individuals.

National Quality Forum (NQF)
The NQF’s mission is to improve the quality of healthcare in America.

Hospital Compare
Hospital Compare website lets you compare different hospital’s data regarding the recommended care for patients being treated for certain conditions.

Joint Commission Sites

The Joint Commission (TJC)
The Joint Commission is the accreditation and certification organization for healthcare organizations.

Quality Check
Quality check is the Joint Commission’s search engine to locate health care organizations in the United States.

Centers for Disease Control and Prevention (CDC) - Data & Statistics

FASTSTATS A-Z: Provides an alphabetical listing of statistics on topics of public health importance. State and Territorial Data is available at the following link:

VITAL SIGNS: Another CDC site that provides information on important public health issues.

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