Our Quality Report Card
The Milford Regional data you see on this website shows the Medical Center’s most up-to-date reports. All our data is eventually reported publically through the Medicare Hospital Compare website and other companies that “grade” hospitals and physicians. Unfortunately, for patients who are looking for a way to make smarter healthcare choices, the publically reported data is often 12 or more months old. At Milford Regional, we want to give you the most recent information possible to help you make an informed choice.
Patient Satisfaction
Patient satisfaction is the patient’s opinion of the care provided during their hospital stay. Milford Regional participates in a national survey called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Surveys are sent to a random sampling of patients six weeks after their hospital visit. The survey asks questions about the patients' hospital experiences that include:
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| A sampling of Milford Regional employees who stand ready to assist you with your healthcare needs. Departments represented here include: OR nursing, case management, occupational therapy, physical therapy, central service, medical nursing, anesthesiology, OR physician assistant. |
Click here to see our most up-to-date Quality Report Card for patient satisfaction.
What are Core Measures?
The Centers for Medicare and Medicaid (CMS) created Core (Clinical) Measures in 2000, and began sharing the core measure reports with the public in 2003. Core Measures are treatment guidelines that are scientifically proven to improve patient outcomes. Following these guidelines helps us provide our patients with the highest quality of care.
Milford Regional’s Quality Measure Report
The following links give you easy-to-understand and up-to-date information about our overall performance and quality of care for core measures. Click links below to see how we measure up.
The core (clinical) measures include the following four areas:
- Acute Myocardial Infarction or Heart Attack (AMI)
- Congestive Heart Failure or Heart Failure (CHF)
- Pneumonia
- Surgical Care Improvement Project (SCIP)
Core (Clinical) Measures
For heart attack care (AMI), the core measure components include:
- Aspirin given on arrival to hospital
- Advice/Counseling given to stop smoking
- At discharge, if indicated:
- Aspirin prescribed
- ACEI/ARB (angiotensin-converting enzyme inhibitors/Angiotensin receptor blocker: for high blood pressure) prescribed
- Beta-Blocker (medication for high blood pressure and heart arrhythmias) prescribed
- Statin (medications to lower cholesterol) prescribed
For heart failure care (CHF), the core measure components include:
- Evaluation of LVS (Left Ventricular Systolic) Function which checks how the left side of the heart is pumping
- Advice/Counseling given to stop smoking
- At discharge, if indicated:
- ACEI/ARB (angiotensin-converting enzyme inhibitors/ Angiotensin receptor blocker: for high blood pressure) prescribed for LVSD (decreased function of the left side of the heart)
- Written discharge instructions which include information regarding your:
- Activity
- Diet
- Follow-up appointments
- Monitoring your weight
- Signs and symptoms of worsening heart failure
- Discharge medications
For pneumonia care, the core measure components include:
- Blood cultures performed prior to receiving antibiotics
- Antibiotics given within 6 hours of arrival
- Given recommended antibiotics for pneumonia
- Advice/Counseling given to stop smoking
- Administration of pneumococcal vaccination, if indicated
- Administration of influenza vaccination (during flu season), if indicated
For care of surgical patients, the core measure components include:
- For patients on beta blockers, beta blocker received within 24 hours before surgery
- Appropriate hair removal for surgery, if indicated
- Prophylactic antibiotic received within 1 hour, (2 hours for certain medications) prior to surgical incision
- Given recommended prophylactic antibiotics based on surgery type
- Temperature monitoring for all patients to maintain normal body temperature
- VTE (Venous Thromboembolism)prophylaxis ordered
- VTE (Venous Thromboembolism) prophylaxis received
- Prophylactic antibiotic discontinued within 24 hours of anesthesia end time
- Urinary catheter removed by post operative day 2