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Joint Commission Public Notice

Joint Commission Public Notice

Unannounced Survey Process

The Joint Commission on Accreditation of Healthcare Organizations can conduct an accreditation survey of Milford Regional Medical Center at any time. The purpose of the survey is to evaluate our organization's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.

The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. In the past, when the surveys were announced/scheduled, anyone believing that he or she had pertinent and valid information about such matters could request an interview with a Joint Commission surveyor. Because the Joint Commission's survey process is now totally unannounced, a pre-scheduled meeting with a surveyor to discuss patient concerns is no longer possible. The Joint Commission encourages the public to seek resolution of their concerns through the channels of hospital management by calling the Patient Liaison at 1-508-422-2648 or 1-508-422-2202. If concerns brought to the attention of the Patient Liaison are not satisfied, the Joint Commission may be contacted to assist the patient/family in gaining resolution by:

The Joint Commission

call 1-800-994-6610 or e-mail complaint@jointcommission.org

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